FAQs
Frequently Asked Questions
When will my order ship and how long will it take to arrive?
Most orders are packed and shipped within 1-2 business days, though in many cases, we ship the same day. Occasionally, there may be delays due to high demand or unforeseen circumstances. Typical delivery time ranges from 4–7 business days. If an item takes longer, it will be clearly noted on the product page.
What payment methods do you accept?
We accept major credit and debit cards including:
Visa, MasterCard, American Express, Discover
We also support Apple Pay and Google Pay for quick and secure checkout.
What is your return policy?
All purchases come with a 30-Day Money Back Guarantee. For complete details, refer to our Return Policy located in the footer section of our website.
Can I cancel my order?
Yes, as long as your order hasn't shipped yet, you can cancel for a full refund. Just contact us right away at support@infiniteplayessentials.com. Once your order has been shipped, our 30-Day Return Policy will apply.
What should I do if my item arrives damaged?
Inspect all packages upon arrival. If you notice any damage — even to the box — note it when signing. If you can’t check the contents during delivery, write “suspected damage” on the receipt.
If there’s actual damage, email us clear photos at support@infiniteplayessentials.com, and we’ll promptly arrange a replacement or refund.
How do I place an order?
Ordering is easy!
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Click “Add to Cart” on the item you want
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Proceed to checkout
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Enter your shipping and payment information
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Complete your purchase
You’ll get an instant confirmation and we'll start processing your order immediately. Phone orders are also accepted — call us at (INSERT NUMBER).
How will I know when my order ships?
After placing your order, you'll receive an email confirmation. Once it ships, we’ll send another email with your tracking number. In the rare event of a stock issue, we’ll contact you within one business day.
Will I receive an email confirmation?
Yes! Every order comes with a confirmation email. Make sure your email is entered correctly so you don’t miss it. We recommend saving this email for your records.
Is sales tax applied to my order?
We’re based in Texas. Orders shipped to Texas will include applicable sales tax. If you're outside Texas, no sales tax will be charged, which may lead to significant savings.
Can I make changes to my order?
Absolutely. If your order hasn’t shipped yet, email support@infiniteplayessentials.com with your request. We’ll update it and handle any pricing adjustments accordingly. You can also reach us by phone at 000-000-0000 for urgent changes or questions.
Still have questions? Reach out to us — we’re here to help!